Customer Data Management, Part 2: Best Practices to Gain Insight

B2C marketers have learned to gather data from customers, and B2B marketers can learn from their best practices.

Customer data management provides insight into customer characteristics and behavior. Best practices show how to arrange data for maximum benefit.

Improving Business Processes With New Technology: Embracing Change and Rejecting Fear

Improving Business Processes2

Improving business processes often means embracing new technology. Careful planning and open communication are key to successful change management.

Customer Data Management, Part 1: Best Practices for Cleansing Data

Identify new customers and expand existing relationships with good customer data management.

Good customer data management starts with data cleansing. Use these best practices to identify new customers and expand existing relationships.

Converting Hidden Collections: New Customers May Be Old Ones Who Still Owe You

Converting hidden collections can prove challenging without the right tools.

Converting hidden collections in communications and utilities companies can settle accounts in arrears while growing your business revenue.

Great Customer Service Starts With a Single Accurate Database

Consolidate your data into a single customer service database.

Decentralized databases are a growing problem. Consolidating information into a single accurate and up-to-date customer service database can help.

Rethinking B2B Risk, Part 5: Improved Credit Risk Management Through New Technology

Credit risk management has become easier through technology.

Credit risk management has become more efficient due to emerging technology. Keeping your systems up to date is crucial in helping you manage your business

Rethinking B2B Risk, Part 3: Can Fast Response Times and Effective Credit Risk Management Coexist?

Embrace real-time reporting to retain customer interest.

By reducing the time between credit request and decision, a business and its customers can both benefit.

Rethinking B2B Risk, Part 2: Workflow Optimization — A Pathway to Lower Credit Risk

Optimizing complex workflow processes is a pathway to lower risk.

If your customer base is other businesses, B2B risk management needs to remain a top priority. Workflow optimization can enhance this process.

Rethinking B2B Risk, Part 1: Is Your Organizational Structure Causing Undue Credit Risk?

Complex organizational structures can cause undue financial risk.

When extending credit to any business, B2B credit risk management needs to be a primary concern. This includes organizational structure — is yours a risk?