TV Everywhere: Cutting the Cord on Cord Cutters

Customers love the flexibility and customization of TV Everywhere

TV Everywhere is a growing trend with customers and is slated to increase in popularity going forward. But how can pay TV operators effectively market it?

Attacking Identity Theft and Fraud with Analytics

identity theft

According to a recent study there was a increase of more than 500,000 fraud victims to 13.1 million people in 2013, the second highest number since the study began. Analytics that separate the real person from the fraudster using someone else’s name help provide maximum protection against identity theft. Our sources of credit, collections, and other private [Read More…]

Say No to Customer Churn: Tapping Data to Identify New Customers and Keep Your Old Ones

Acquire new customers and retain existing ones by knowing how to use the right data.

Using the right data to identify new customers and retain existing ones can increase your market share and reduce churn.

Customer Data Management, Part 3: Best Practices to Link Data

Customer data management is optimized when data from multiple sources in linked.

In customer data management, linking data can provide insights that help companies acquire, expand and retain customer relationships.

Customer Data Management, Part 2: Best Practices to Gain Insight

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Customer data management provides insight into customer characteristics and behavior. Best practices show how to arrange data for maximum benefit.

Improving Business Processes With New Technology: Embracing Change and Rejecting Fear

Improving Business Processes2

Improving business processes often means embracing new technology. Careful planning and open communication are key to successful change management.

Customer Data Management, Part 1: Best Practices for Cleansing Data

Identify new customers and expand existing relationships with good customer data management.

Good customer data management starts with data cleansing. Use these best practices to identify new customers and expand existing relationships.

Converting Hidden Collections: New Customers May Be Old Ones Who Still Owe You

Converting hidden collections can prove challenging without the right tools.

Converting hidden collections in communications and utilities companies can settle accounts in arrears while growing your business revenue.

Great Customer Service Starts With a Single Accurate Database

Consolidate your data into a single customer service database.

Decentralized databases are a growing problem. Consolidating information into a single accurate and up-to-date customer service database can help.

Rethinking B2B Risk, Part 5: Improved Credit Risk Management Through New Technology

Credit risk management has become easier through technology.

Credit risk management has become more efficient due to emerging technology. Keeping your systems up to date is crucial in helping you manage your business